Message 5136 of 22774 in Behind the Bar

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> > again.  Our young and beautiful clientele has changed a bit in 
> > attitude in the last five to eight years to the 'me-me-me; 
> ...
> > This season we have also experienced much more of the complainers 
> > that want something for free.
> 
> And you are defending this trend?

Nope.  Learning to accept it and finding ways to deal with it better.  I'd 
venture to say that 75% of those that belly on up to our bar will wave their 
twenty dollar bill, stand on their bar stool and shout "Hey" the moment they 
reach the outer edge of the marble bartop -- as if they've been waiting for 
five whole minutes, when we are four deep around our entire "O" shaped bar.  
Go up and ask what they are drinking, they turn around and ask four of their 
other buddies.   (grrrrrr.  They aren't ready!)  Blow them off because you 
know others were waiting longer and/or have their money and drink order read, 
the screamers are on their cell phones calling our front desk demanding a 
manager, shouting about how they were refused service.  This occurrence 
happened all summer and everyone during a mandatory bar staff meeting was 
chewed out, despite all of our managers have tended bar for several years, the 
same ones we are working, prior to stepping up the ladder and were able to 
empathise with this crap.

We have a handful of real prima donna "regulars" despite I hate to call them 
"regulars" as that usually means something good.  We are on the water with 
everyone showing up to dock/raft around our restaurant in the newest, biggest 
yacht or fastest speed boats.  We are next door to what is usually considered 
as this town's "premiere" strip club.  Combine slick speed boat owners with 
strippers and you start to hear them even click their fingers at you... (oh, 
see you've got me started)  The worst ones are usually those that are out ond 
daddy's boat for the night with his buddies -- junior almost always turns out 
to be an ass!  And I know his daddy, who usually is great fella, and daddy's 
boat from the years of waiting on them at our restaurant and bar!

Me first!

:roll eyes:


> 
> > There was a day and a place that arrogant did work, but then was it 
> > 
> > really being charming and making your point or just being arrogant?  
> > 
> 
> Both, but when I have an audience, it's education.


First off dan, I really know that most of what you write is tongue firmly 
planted in cheek.

I never pointed out that it isn't both audience and education.  Merely a from 
a point of experience that being arrogant does not work in the least with 
management, customers or bartenders -- for either newbie or seasoned veteran.  
Customers are becoming quite sensitive to interpretation of how they are being 
treated and have no problem whatsoever to letting management know, even when 
they are recieving proper, professional service.


--------------------------
"Those are my principles, and if you don't like them ...
well, I have others."  -Groucho Marx