Message 14288 of 22774 in Behind the Bar

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I'm new too and I'm having a problem where customers are constantly telling me 
my drinks are too weak and to add more liquor.

At my place we use shot glasses to measure and each drink gets a shot and a 
half of alcohol and the rest with whatever mixer.  Since all are highballs are 
served in bug mugs, I'm sure all the mixer liquid dilutes the alcohol more so 
than being in a standard highball glass.

When customers tell me to make it stronger, I can't since managers are always 
watching - How can I still keep the customer happy & tipping, but still adhere 
to the house rules?

One guy told me to make it strong and he'll tip me well, so silly me did it 
and he just gave me 2 bucks.  Our highball drinks are $6.25 for house brand 
$7.25 for call and $8.25 for top shelf.