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 Message 11342 of 22774 in Behind the Bar
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Subject: Re: Customer Handling - my favourite
From: summieone
Posted: Wed Mar 1. 2006, 16:45 UTC
Followup to: "Re: Customer Handling - my favourite"  by skychik  (Wed Mar 1. 2006, 16:17 UTC)
Hey Skychick

> > 
> > I was quite interested to see your response given the type of 
> > establishment you work in.
> 
> I'm not being defensive about this, but just curious what you meant?  
> You didn't think a topless bar gets that busy, or they usually don't 
> have competent bartenders?  Either way you'd be right, we happen to 
> be an exceptionally busy topless bar.  And given the fact we mostly 
> serve men, most tenders lack drink knowlede, myself included.  But 
> when it comes to working a busy bar...BRING IT ON!!
> > 

Well what I meant was – given that your bar was likely to be busy and full of 
guys – you should if anyone know how to handle a bar which is three deep – to 
spell it out – it’s a compliment.

Bartenders knowledge is often overrated – what you know inside doesn’t matter 
unless you can turn it into results – only you can change your mixo skills and 
then would it really matter to the public – maybe – maybe not – but at least 
you can use it for yourself and friends.


> > Anyway – I believe essentially you’re right but you need to improve 
> > 
> > upon this by taking a “you’re next” principle to avoid “I’m next” “no 
> > 
> > me” blah blah blah…..
> 
> I did address this issue in my post, does this mean you didn't agree 
> or just missed that part.  I know I'm not very good at explaining 
> myself but it sounds like we have similar styles.


Yes it is similar – only “who’s next?” creates conversation – “you’re next” 
leaves the customer no discussion – sorry I know its pedantic but it makes a 
difference.


> > 
> > 
> > Yes you will get the occasional person (bongo) who says I only 
> > ordered ….. they are largely unused to good bartenders and I would 
> > 
> > just wink at them.
> > 
> EXACTLY what I do!!

Yeah – its almost like it’s a private joke between you and the guest then and 
builds rappor


> > > 
> > >> 
> > if really annoyed that they haven’t paid yet – remove their drinks 
> > 
> > that you just made from the bar (this really works)
> 
> > LOL..I thought I was the only one that did that!!  It's amazing how 
> > quickly they find their money when you remove their drinks.  I put 
> > them on the lip of the bar (on my side, where tips usually go) and it 
> > gets the point across without being rude.
> >> 
> > 

You know going back to point one – this proves what I meant – I knew you would 
be able to handle a heavy crowd.


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