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 Message 38101 of 39187 in General Discussion
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Subject: Re: holiday over-indulging patrons
From: Chris Milligan
Posted: Tue Jan 5. 2010, 17:51 UTC
Followup to: "Re: holiday over-indulging patrons"  by Hambone  (Sun Jan 3. 2010, 06:19 UTC)
Let me start by saying that every situation is different,and must be treated 
in its own context.

Hopefully your regular patrons have enough respect for you and understand what 
and why you are cutting them off.  Hopefully your long standing relationship 
has demostrated care for the other.

If not (or with groups you do not have a strong relationship with) i always 
train bartenders , managers and security to watch the group and how they 
interact with each other.  In every group there is the "rational guy"; the 
semi leader of he group who can be approached with causing a scene and allow 
peer pressure to take care of the situation.  Or if its a corporate thing, 
find out who booked the party or find the boss (but let your boss talk to thir 
boss! Keep it on the "same level")

The key to cutting someone off is to choose the words and the enviornment 
where it will not cause him or her the need to "show off" to his friends. The 
last thing you want is to get the group on his side of an argument!

Your managers, security and coworkers should run scenarios and talk with each 
other on how to do this.  Find a coinsultant (like me) who can come and 
facilitate a little training.


-- 
Chris
www.sfbarman.net
www.sfbarman.barstore.com


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