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Subject: Warning: Rant
From: Dean321
Posted: Sun Mar 9. 2008, 12:20 UTC
Okay,I know it might not mean that much in the grand scheme of things but this 
truly bugs the shit out of me: People who order a drink and decide they just 
don't like it, send it back and expect it to be taken off their bill. It 
happens about twice a week-- someone orders the watermelon martini(i know)I 
shake one up, rimmed with sugar, present it with smile, only to witness them 
take a tentative sip and screw up their faces, slide it back to me and say "I 
don't like it, give me a redbull 'n vodka instead." So I take the watermelon 
drink away (sorry can't really say martini there)and make her the frigging 
redbullvodka that she REALLY wanted in the first place! Then when I hand them 
the bill they get pissed that I still charged them for the drink. When they 
ask why, I ask them if they was anything wrong with the drink. The answer nine 
times out of ten is that they didn't like it. That is called learned 
experience people! Great, you found out you didn't like a watermelon martini, 
(the kind made with flavoured vodka and cheap grenadine anyway)chalk it up to 
one of life's lessons. The manager is called over and listens for a minute, 
they say they didn't like it and sent it back and he takes it off their bill! 
Company policy. Or the guy who ordered a pint of Guinness and sent it back 
because he "didn't know it was a dark beer" and they took it off his bill! 
Company policy is breeding a self rightous consumer. I would never expect a 
drink taken off my bill simply because I didn't like it If there was a 
physical problem or the drink wasn't prepared as I ordered it, for sure but 
not for sheer whimsy.

Wow, I feel a little better now. 

What happens at your bar when the aforementioned happens? Do the drinks come 
off the bill? I would like to think I'm not alone in frowning on this practice 
and policy.

dean


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