> I have been following the messages on bartender responsibility in
> recent days. ><Any advice will be helpful.
It is unfortunate that some of us have become baby-sitters, but the law in
most US states holds us liable for the behaviour of other adults. Whether you
agree with the law or not, I think, common sense and decency compel us not to
send a drunk out onto the road. I have a routine down for such occasions.
Always remain courteous and friendly. Remember, you are in control.
1. Suggest a non-alcoholic beverage or food if your establishment offers it.
2. If he (usually is a He) doesn't get the hint, tell him you are not
comfortable serving him. (You are liable after all)
"I-am-concrned-about-your-well-being" yadda, yadda.
It's usually around this step he wants to leave.
3. Inform guest you can't let him drive. He's wondering how you're gunna stop
him and you're just about out of time and patience.
4. Get a manager involved. You don't have time for this.
5. Ask for his keys. Arrange for a cab or a friend to pick him up. (The wife
is usually the best- he'll feel like an even bigger schmuck) I had a manager
sit with a guy for over an hour. Who's got that kinda time?
Last ditch: (no pun intended) Inform said drunk that if he is hell-bent on
driving you'll will call the police and he'll have a DUI befoe pulling out of
the lot. And don't be afraid to do it! Some states offer rewards for calling
in DUI's. Might make up for the tip he's sure not to leave.