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 Message 13942 of 22774 in Behind the Bar
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Subject: Re: Do you check credit card slips?
From: Stardust
Posted: Sat Jun 3. 2006, 02:57 UTC
Followup to: "Re: Do you check credit card slips?"  by Mister2  (Fri Jun 2. 2006, 09:43 UTC)
> This actually brings up another question I have:
> 
> What happens if the customer has had one or two too many and does the 
> math wrong?  Say, for instance, his tab at the end of the night is 
> $34.  He writes $15 in the tip line, and $39 in the total - he only 
> added $5, instead of $15 to the total.
> 
> Do you close out the tip based on what he wrote in, or based on the 
> total?  I've always adhered to what was written on the tip line, but 
> I've heard arguments going both ways.

Under federal law it is illegal to finalize the credit card transaction for 
any more than what is in the "total" line.  Sanctions can be levied against 
businesses that alter the "total" line, and when your total doesn't equal the 
customer's total, that is in fact what you are doing.  Also, the business can 
lose the right to process credit card transactions from the credit card 
company.  In the case where the tip becomes more than what the customer 
inteded, as long as that 'total' line is not affected, the tip is good.
-- 
Star


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